Before you send your question please take a look at the Frequently Asked Questions (listed with answers) below.
Can I bring my car, motorcycle, moped or motor scooter?
Sorry - Our ferries are not equipped to handle automobiles. Coast Guard regulations do not allow us to transport engine-powered vehicles or gasoline.
Electric two wheeled vehicles are becoming more prevalent, and, we CAN have those aboard if they are bicycle sized and not small-motorcycle sized. We charge $10 one way for the transportation of an electric bike and pedal bike.
Can I bring my bicycle and is there a charge for that?
Yes, we do transport bicycles. Charges are listed on our Schedule & Fares page. Please include the bicycle in your reservation. Tandem bicycles and bikes with trailers will fit aboard as well.
Electric two wheeled vehicles are becoming more prevalent, and, we CAN have those aboard if they are bicycle sized and not small-motorcycle sized. We charge $10 one way for the transportation of an electric bike and pedal bike alike.
Are dogs allowed aboard?
Yes, we love dogs and they are allowed aboard at no additional charge. They are required, however, to have a leash.
Do I need a reservation?
Yes, although we do sell tickets to walk-up customers we can not promise that we will have seats available unless you have a reservation.
I made an online reservation. Where do I pick up my tickets? And do I need to pick up tickets?
At the ticket office on the day of your cruise. And yes, you must pick up your tickets at least 10 minutes before sailing time or they may be released to passengers on the waiting list.
Are there tickets available on ... ?
Click
here to go to our reservation system and check. You will be informed if a trip is full before you are asked to supply any personal or credit card information. If you get all the way through to the point where we ask for your name then you can be sure that the number of tickets you have requested is still available for the trip or trips you have selected.
Is there any automobile ferry service to Provincetown?
No, the docks and piers in Provincetown can not accommodate automobile ferries.
Is there public transportation from the airport to the dock in Boston?
Yes, there are also taxis.
Click here for a full page of information on getting to our Boston terminal which even includes a map.
Is the Boston to Provincetown ferry service wheelchair accessible?
Our vessels are wheelchair accessible on both the Boston and Provincetown docks. Our high-speed ferry has wheelchair accessible restrooms, our excursion service aboard the Provincetown II (which is a older vessel) does not.
We host passengers with wheelchairs quite frequently.
Can I change my reservation/what if I miss my ferry departure?
We allow passengers to change/transfer their reservations as many time as necessary in order to work around whatever travel wrinkles they may experience.
There is no charge for this, but, changes do need to be made prior to the scheduled departure.
Passengers can change their own reservations from our website: https://secure.baystatecruisecompany.com/manage.
However, we do not provide refunds.
Is overnight parking available near your Boston docks? Could I park there for several days?
Yes, there are several underground parking lots within a block of our pier, and, they all permit overnight parking.
The Seaport Hotel's underground lot across the street from us is the most convenient distance-wise from our pier.
One block inland from the Seaport Hotel's parking lot, on Congress Street, is another very large and convenient parking lot that permits overnight parking. This lot is called the South Boston Waterfront Transportation Center.
Am I limited in the amount of luggage I can bring aboard and is there a charge for luggage?
If the amount of luggage you're bringing can get aboard under your own power, we can handle it. We do not charge for luggage.
We have luggage racks on either side of the top deck, and, fore and aft on the lower deck. We ask that you don't hold luggage at your seats as it takes up room that could be used by passengers.
If I arrive early, is there a place to store my luggage on the pier?
Yes, we have luggage storage on both the Boston and Provincetown docks. Come to our ticket booths and we'll store your luggage while you walk-about prior to then returning to queue for your departure.
