Frequently Asked Questions

Sorry - Our ferries are not equipped to handle automobiles. Coast Guard regulations do not allow us to transport engine-powered vehicles or gasoline. Electric two wheeled vehicles are becoming more prevalent, and, we CAN have those aboard if they are bicycle sized and not small-motorcycle sized. We charge $10 one way for the transportation of an electric bike and pedal bike.

 

Yes, we do transport bicycles. Charges are listed on our Schedule & Fares page. Please include the bicycle in your reservation. Tandem bicycles and bikes with trailers will fit aboard as well. Electric two wheeled vehicles are becoming more prevalent, and, we CAN have those aboard if they are bicycle sized and not small-motorcycle sized. We charge $10 one way for the transportation of an electric bike and pedal bike alike.

 

Yes, we love dogs and they are allowed aboard at no additional charge. They are required, however, to have a leash.

 

Yes, although we do sell tickets to walk-up customers we can not promise that we will have seats available unless you have a reservation.

 

At the ticket office on the day of your cruise. And yes, you must pick up your tickets at least 10 minutes before sailing time or they may be released to passengers on the waiting list.

 

Click here to go to our reservation system and check. You will be informed if a trip is full before you are asked to supply any personal or credit card information. If you get all the way through to the point where we ask for your name then you can be sure that the number of tickets you have requested is still available for the trip or trips you have selected.

 

No, the docks and piers in Provincetown can not accommodate automobile ferries.

 

Yes, there are also taxis. Click here for a full page of information on getting to our Boston terminal which even includes a map.

 

Our vessels are wheelchair accessible on both the Boston and Provincetown docks. Our high-speed ferry has wheelchair accessible restrooms, our excursion service aboard the Provincetown II (which is a older vessel) does not. We host passengers with wheelchairs quite frequently.

 

We allow passengers to change/transfer their reservations as many time as necessary in order to work around whatever travel wrinkles they may experience. There is no charge for this, but, changes do need to be made prior to the scheduled departure. Passengers can change their own reservations from our website: https://secure.baystatecruisecompany.com/manage. However, we do not provide refunds.

 

Yes, there are several underground parking lots within a block of our pier, and, they all permit overnight parking. The Seaport Hotel's underground lot across the street from us is the most convenient distance-wise from our pier. One block inland from the Seaport Hotel's parking lot, on Congress Street, is another very large and convenient parking lot that permits overnight parking. This lot is called the South Boston Waterfront Transportation Center.

 

If the amount of luggage you're bringing can get aboard under your own power, we can handle it. We do not charge for luggage. We have luggage racks on either side of the top deck, and, fore and aft on the lower deck. We ask that you don't hold luggage at your seats as it takes up room that could be used by passengers.

 

Yes, we have luggage storage on both the Boston and Provincetown docks. Come to our ticket booths and we'll store your luggage while you walk-about prior to then returning to queue for your departure.

 

If you contact us prior to your reserved trip time/date and wish to cancel, we will give you a credit good for a year to use on a future trip, or, to pass along to a friend, if preferred. However, we do not provide refunds for cancellations. You'll be reminded of this three times during the check out process so that there are no surprises afterwards. Thanks!

 

Yes, if the wave heights brought on by winds are in excess of what we've learned passengers can tolerate, we will cancel the ferry and substitute over-road transportation via large luxury motor coaches. Of the over 1,000 ferry trips we perform each season, roughly 20-30 trips per year are canceled; generally in the early Spring or Fall, when weather is unsettled. The coaches we use seat 55 passengers and we generally only place 40 passengers on each bus. People often ask us if cancel due to rain. We do not. Rain does not bother vessels. Wave heights, however, are what can cause people to become motion sick, and, when we know that between 25% and 50% of the passengers will be motion sick, we cancel the trips. Although there is some variation to when this occurs ( wind direction, wave period, duration of conditions), in general, once seas are above 6' in height, our passengers wish they were anywhere but aboard a vessel. That's when we cancel. Though the vessel itself is rated to travel in wave heights far greater than 6', and, our crews' acclimation to sea conditions make them largely impervious to motion sickness, we cancel when we know our passengers would have wished we did. We generally have a good long view of when rough weather will enter our region and we post weather alerts to our home page two to three days prior to the weather event taking place. We then email weather alerts to all our passengers booked on those trips, also two to three days before the trips take place. In those emails, we can forecast over-road travel times (by using Google's Waze app) and let passengers worried about travel connections. Lastly, we often have to run multiple coaches per departure when we can't run the ferry. As a result, one to several coaches will depart their respective location earlier than the schedule ferry departure time. This allows many passengers to then arrive at either Boston or Provincetown at the same time, if not earlier, than the ferry would have.